Telesales Tips - The Importance Of Pre-Call Planning
February 20, 2008 • General section
Some of us have been born with a natural ability to ad-lib or think on our feet and some of the best closers in the world are really just actors playing out their role. But I guarantee you one thing. Actors or closers, they all started with a script that was pre-planned and they rehearsed it over and over again until they didn’t need it written down any more and could go from the opening scene to the final curtain with their eyes closed.
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Best Practices in Negotiation #5 - Use Meta-Communication to Counter Crafty Ploys
I was negotiating a significant consulting contract with a very straight-laced Midwestern natural resources corporation. My counterpart, a fellow who seemed to handle himself very well, was not at all cooperating with me to seal a deal, so instead of walking away from our negotiations, I simply said: “You’re following an interesting negotiation strategy here, but I’m sensing it’s not a good fit.
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Negotiating With Someone Who Resists Probing
There are some people who resist giving information. You might ask “how do I discover interest if the other party resist giving information?” Simple, learn to deal with them.
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The Power of the Flinch In Negotiating
Flinching is the physical action of reacting to a proposal/demand/situation posed to you by the other party. By physically flinching, the other party will see your surprise and dismay at their proposal.
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Four Negotiation Styles
Although four generic negotiating styles can be identified, rarely does a person employ solely one style. People have a preference for a particular style and can exhibit elements of any of the others. Each negotiating style has its pros and cons, and some aspects of each are at times needed in different situations. Are you astute in recognising the negotiation style of others? Do you know what your negotiating style is?
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Succession - What’s The Plan?
Your succession plan is a great tool for employee retention and motivation. Talk about it.
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How to Translate Your Value Into More Income
If you are self-employed, then creating more value will automatically translate into higher profits & income. However, as an employee, tripling the value you create is no use unless it translates into a higher price tag.
Source: ezinearticles.com
People Management - Employees Are Saying This About Our Managers
Part of our business is to facilitate employee feedback forums. In these sessions, we have neutral sessions with employee groups about a variety of topics. Then we provide that information to management so they can have direction on actionable items to make meaningful changes in their company. One of the areas usually covered is supervisory/management performance. Some of the areas probed are openness to employee input, recognition and performance feedback. Finally, sometimes memorable phrases will come up unsolicited in the sessions.
Source: ezinearticles.com
