Your Customer Service Expectations Need To Be Extraordinary
The goal for a lot of companies when it comes to customer service is a satisfied customer. Sounds pretty good right… Wrong! read more…
You pay managers more due to their added value, but how do you measure that value? You want to keep your company continually improving so you can accomplish your goals. Therefore, you need managers, who in addition to handling their daily responsibilities are able to make quality decisions, maximize their contribution to the company, and then take personal responsibility for the success or failure of those decisions? This article will pull the most out of your managers - can you afford any less? read more…
Trust is essential for a leader to effectively lead teams through change and transition. The leader must ensure that trust exists before the change initiative begins in order to have the ability to lead the team effectively. read more…
Welcome to the Modern Company, where we do everything the modern way, including training customers to serve themselves. We believe these ten truths to be self-evident… read more…
I thought to myself? WOW, what would it be like to be this guy? Everyone was fired up to see him. He can’t go anywhere in public or he’d be swamped with fans everywhere he went. This notion struck a cord with me. read more…